Effective date: October 8, 2026

Flyaway Misting Solutions (“Flyaway,” “we,” “us”) operates getflyaway.com. This policy explains what information we collect when you visit our site, buy from our store, or contact us, and how we use it.

Information we collect

  • Orders: name, billing and shipping address, email, phone number, and the products you buy.
  • Accounts: if you create an account, your login details, saved addresses, and order history.
  • Contact and distributor forms: the name, email, phone, company, and message details you submit.
  • Technical data: IP address, browser type, and pages visited, collected automatically through standard server logs and cookies.

Payments

Payments are processed by Stripe, including card payments and options such as Link, Amazon Pay, Klarna, and Affirm when offered at checkout. Your full card or payment details go directly to Stripe and the payment provider you choose; we do not store them. Their use of your information is covered by their own privacy policies.

How we use your information

  • Process, ship, and support your orders, including returns and warranty questions.
  • Respond to questions and distributor or contractor inquiries.
  • Manage your account and any role-based pricing tied to it.
  • Prevent fraud and keep the site secure.
  • Meet our legal, tax, and accounting obligations.

We do not sell your personal information.

Cookies

Our site uses cookies that are needed to run the store, such as keeping items in your cart, keeping you signed in, and remembering checkout details. WooCommerce may also use cookies to record how you arrived at our site so we can understand which channels lead to orders. You can block or delete cookies in your browser settings, but parts of the store may not work without them.

Who we share information with

We share information only as needed to run our business: payment processors (Stripe and the payment option you select), shipping carriers, our website hosting provider (WP Engine), and service providers that help us operate the store. We may also disclose information when required by law.

How long we keep it

We keep order and account information for as long as needed to fulfill orders, provide support, and meet tax and accounting requirements. Contact form submissions are kept only as long as needed to respond and follow up.

Your choices and rights

You can review and update your account information at any time from My Account. You can also ask us to provide, correct, or delete the personal information we hold about you, subject to records we must keep by law. Depending on where you live, you may have additional rights under state privacy laws.

Children

Our site is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed.

Contact us

Flyaway Misting Solutions
3646 FM 2181
Hickory Creek, TX 75065
info@getflyaway.com